Customer sales line
0800 808 7733

Ordering Information and Returns Policy

Ordering and Delivery

Orders for delivery within the UK mainland should receive Next Day Delivery and therefore should be delivered the day following acceptance of order. However, sometimes during busy periods, deliveries may take longer. Delivery of Goods shall be made to the Customer’s address specified in the order and stated in the Order Confirmation and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If you have not received your delivery within 5 working days, please contact us. Some UK mainland postcodes may be subject to Scottish Highlands and Islands delivery - please see our Terms & Conditions for full details.

Standard deliveries to Scottish Highlands and Islands, Channel Islands, Isle of Man, Northern Ireland, Dublin, and the Republic of Ireland will take longer to arrive. We aim to deliver within 5 working days to Northern Ireland, the Republic of Ireland and Dublin and 7 working days to the Highlands and Islands, Channel Islands and Isle of Man. During busy periods, please allow up to 7 working days for delivery to Northern Ireland, the Republic of Ireland and Dublin and 10 working days for delivery to the Highlands and Islands, Channel Islands and Isle of Man. Please allow 5 working days before querying your order.

Where UK Bank Holidays occur please allow an extra working day for deliveries.

For full information on Ordering, Delivery and more, please see our Terms & Conditions

Problems with your order? - Let us know.

Returns

Goods may only be returned to the Company if defective. For this purpose the Customer must contact us to receive an RMA (return mail authority). The company will not accept returns without an RMA. All returns must be carefully packed. The customer is responsible for shipping charges, insurance and safe delivery for any item under this RMA. The RMA must be clearly visible on the outside of the packaging or will be refused.

(Refer to our Terms & Conditions for more information)

Warranty

Unless otherwise stated, the company guarantees all goods to be free from any defects. If goods are found to be defective the company may repair or replace them within a reasonable time. Any claims under this section will only be accepted after the goods are within the control and possession of the company. (Refer to our Terms & Conditions for more information)

Exclusions

The company does not give a warranty for any damage, however caused, to goods after delivery for any reason nor does it warranty any goods fit for any particular purpose.